Returns and Refunds Policy

Returns & Exchange

In case of damage or issue in the product; please take a photo of the item and contact the customer service team via support email within 24 hours of receiving the product and our customer service team will be happy to assist you

We do dropshipping. Products directly send to you by suppliers. Once your purchase is dispatched you can’t cancel your order or claim any refunds.

You have the right to cancel the order while processing & just before dispatch from the warehouse to your delivery address, without any deduction or additional fee. 

In case a refund is accepted by EEZESHOP.COM after dispatching, please note that some fees will not be refunded such as delivery costs or gift wrapping.

Gifts with purchase also need to be returned along with the product for exchange/refund

Games (Software), Accessories, Subscription Cards, Gift Cards, and Digital products cannot be exchanged or refunded. However, some accessories & hardware have different warranty conditions depending on the manufacturer only if mentioned on the product page. The warranty covers manufacturing defects only and physical damage is not covered.

In case of misuse of the product, will notify you with an official report by a Service Centre, and share alternative options if available.

The original receipt or invoice must be available for refund or exchange claim

Products on sale or discount cannot be refunded; they can only be exchanged within 3 days of purchase if proven to have manufacturing defects after sending the product to the supplier for assessment.

Digital codes & cards (iTunes, Xbox, PlayStation, Spotify, etc.. gift cards), once ordered, cannot be exchanged or refunded.

For issues with digital cards (products) customers to approach the Platform directly.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: